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Tag: ClientRelations

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Shelley591

: How long are designers expected to keep client files? A client recently emailed me asking for the source files from a project I did for them two years ago. I don't have the source files since

Posted in: #Business #ClientRelations #Freelance

8 Comments Report

Turnbaugh909

: What to do when finishing a logo that was started by another artist? I have a client who had a design they had done by another artist and wants me to finish up the logo using what they

Posted in: #ClientRelations #Legal #Logo

1 Comments Report

Shakeerah625

: How to get paid for design work? What is the best way to receive payment for one off design work? I have been asked to do some design work for a company logo for my family friend's big

Posted in: #ClientRelations #Designers

3 Comments Report

Smith574

: What are some strategies for dealing with poorly written text? While many people thing they are good writers, few actually are. I'm often given content in a word document—often consisting

Posted in: #ClientRelations #Text

2 Comments Report

Cody3331749

: What to do if a client likes your borrowed placeholder icons? I am working on a school research about copyrights and I need to hear some opinions about how to handle this case: You

Posted in: #ClientRelations #Copyright

3 Comments Report

XinRu324

: Should I increase the price for a recurring client? If I've had a client since my first years of career, and he remained a recurring client for 3 years, is it fine if I increase this year's

Posted in: #Business #ClientRelations #Pricing

1 Comments Report

Merenda852

: Will I get sued for my logo, even though the customer doesn’t know me? A few months ago I made a logo for a customer on Brandsupply. Brandsupply is a site that lets a customer upload their

Posted in: #ClientRelations #Copyright #Logo #StockImages

3 Comments Report

Lengel450

: How to word email explaining working files buyout After years of providing press ready PDF files to my customer for extensive revisions to a yearly catalog, they are asking for the InDesign

Posted in: #AdobeIndesign #ClientRelations #Copyright #IntellectualProperty #Legal

1 Comments Report

Sue6373160

: How to improve communications skills and find mentors for designers? My wife works as a graphic designer. English is a second language for her. She speaks and reads English pretty well but sometimes

Posted in: #ClientRelations #Communication

1 Comments Report

Radia289

: Branding work: advice on transferring copyright to client I recently got a project to design logo design, stationery, website, brand identity for a startup company. I want to seek answers from

Posted in: #Branding #ClientRelations #Copyright #Legal

3 Comments Report

Radia289

: How to really quit running my business for real I “quit” running my own graphic design business a couple years ago. A couple weeks ago an old client, who knew I had hung up my hat on

Posted in: #Business #ClientRelations

3 Comments Report

Welton168

: How can I consistently select the same area of a Photoshop CS4 image to extract for client review? In one of my Photoshop projects, the client wanted to see some different variations of a

Posted in: #AdobePhotoshop #ClientRelations #Cs4 #Selections

2 Comments Report

BetL875

: What should stationery include? I am trying to organize my client folders and one of them is stationery. I am hoping to hear some advice on what you think stationery includes. Would it be

Posted in: #ClientRelations #PrintDesign #PrintProduction

3 Comments Report

Nimeshi706

: What does my client mean by a '100.000 DPI, lossless vector 3D' logo? My client sent me this: I'd like a logo for myself, must be 100.000 DPI, lossless vector 3D printed in gold. I

Posted in: #ClientRelations #Terminology

3 Comments Report

Vandalay110

: Client and Portfolio Advice I'm in the rare situation where I'm a graphic designer and I don't have much of a portfolio. I've a small business making customised badges and stickers for the

Posted in: #AdobeIndesign #ClientRelations #Designers #PrintDesign

3 Comments Report

Si6392903

: Is co-design applicable to branding projects? I've been reading up on co-design / human-centred design (whatever you want to call) it recently. It seems like a great approach to take when working

Posted in: #Branding #ClientRelations #Designers #DesignProcess #Workflow

0 Comments Report

Kaufman565

: What to do with clients files as I stop consulting? I've been an independent designer for years, keeping my own clients on top of freelancing/teaching. I'm busier with other things now and planning

Posted in: #ClientRelations #Copyright #Freelance #Work

1 Comments Report

Sarah814

: Charging clients for original files Could anyone share with me how they deal with requests from clients for original files (i.e. InDesign, HTML, etc)? I presume it means they will be passing

Posted in: #ClientRelations

0 Comments Report

Berryessa866

: Do you expect a client to pay for a design they don't like? Situation: a long time client (at this point I've done consistent work for them for about two years) just messaged me saying they

Posted in: #ClientRelations #Freelance

2 Comments Report

Vandalay110

: If I'm given resources by a client, should I look up the licenses of each one of those resources? If I'm given resources by a client, should I look up the licenses of each one of those

Posted in: #ClientRelations #Legal #Licensing

3 Comments Report

Samaraweera207

: Software to invoice clients I'm looking for some apps to create your invoices which I want is simple and free (such as up to 10 invoices a month) can be managed and organized the invoices

@Samaraweera207

Posted in: #ClientRelations #Freelance #SoftwareRecommendation

2 Comments Report

Dunderdale640

: Client demanded changes after job is done and now refuses to pay Recently I completed a graphics job for a large client. It was long and stressful with multiple revisions daily. I finally got

Posted in: #ClientRelations

1 Comments Report

Kevin459

: Client stole my incomplete design and is trying to not pay me for the whole campaign? So I've had about the worst client I've ever had. Politician doesn't understand how art or design works.

Posted in: #AdobePhotoshop #ClientRelations #Designers

1 Comments Report

Ravi4787994

: How to explain to a client the font in their logo is not to be used for anything else I have delivered an identity for a client. We are using one font in the logo and another complete

Posted in: #ClientRelations #HowTo #Typefaces

8 Comments Report

Twilah924

: What kind of goals would come out of a branding project (from scratch)? I posted this thread several days ago regarding typical goals for a rebrand — What kind of goals would come out of

Posted in: #Branding #Business #ClientRelations #Identity #Logo

2 Comments Report

Carla748

: What kind of goals would come out of a rebrand? When I'm designing a website or a print publication, I find it is quite straightforward in asking a client what their objective is. It could

Posted in: #Branding #Business #ClientRelations #Identity #Logo

3 Comments Report

Voss6371140

: What type of vector format is appropriate for a graphic designer to give me when the work is completed? I contracted a graphic designer to create a business logo vector for me. They were supposed

Posted in: #ClientRelations #FileFormat #Logo #Vector

3 Comments Report

Connie430

: Using a clients font to print their files Scenario: I work for a printing company. Clients design something they need printed. We receive their files along with the fonts needed for printing.

Posted in: #ClientRelations #FontLicensing #Fonts #Legal #PrintProduction

3 Comments Report

Ann6370331

: How to bill a client when budget was never discussed I have a new client who was 4 days late getting me the information they wanted designed and dropped it in my lap the day before they

Posted in: #ClientRelations #HowTo

5 Comments Report

Holmes874

: Should design briefs and mood boards be used with every client or just larger ones? I am a self taught designer and so to be honest the technique of design briefs and mood boards are new

Posted in: #Business #ClientRelations

2 Comments Report

Tiffany317

: Can the term “source file” be used interchangeably with “native file”? I am a graphic designer working at a university. My clients and colleagues are not informed on design terminology

Posted in: #ClientRelations #Terminology

2 Comments Report

BetL875

: Logo client changed brand in the middle of a project A client approached me with his brand and asked me to make a logo for him, and I charged a certain amount as upfront payment. Next, the

Posted in: #ClientRelations #Designers #Freelance #Logo

2 Comments Report

Correia448

: Print question - legal and copyright A client has approached me with a PDF and would like me to find him a price on the print, to beat his previous printers cost. Can I legally do this?

Posted in: #ClientRelations #Copyright #Legal #PrintDesign #PrintProduction

4 Comments Report

Martha945

: How to present multiple social media graphics? Hi great people of Stack Exchange. I have a question about presenting multiple design concepts for a social media campaign. So I've been designing

Posted in: #ClientRelations #PresentationDesign

1 Comments Report

Murphy569

: Should a designer have to tell you what their mark up % is? I asked my interior designer what her percentage mark up is on product and was told she can not tell me that. Am I wrong to

Posted in: #ClientRelations #Pricing

1 Comments Report

Barnes313

: InDesign: any way to set up document so client can edit content? I'm creating a brochure for a client which has a table in it. The client will need to change the content in the table in

Posted in: #AdobeIndesign #ClientRelations #Formatting #Tables

2 Comments Report

Debbie163

: Should clients pay twice for the same fonts used in different projects? Suppose a client ordered a project and paid for the typography I used. Some time after, 2 months, 5 months, or a year

Posted in: #ClientRelations #Pricing #Typography

2 Comments Report

Shakeerah625

: Long term client wants working files As a independent graphic designer, I've developed and produced a yearly catalog of machine parts for a long term client beginning about 20 years ago! The

Posted in: #AdobeIndesign #ClientRelations #Copyright #IntellectualProperty #Legal

3 Comments Report

Welton168

: Regular client increasing workload I have been working as a contractor for this company. It is a non-profit company. They pay me a monthly salary. I do their graphic and web work. I first

Posted in: #ClientRelations #Freelance

5 Comments Report

Odierno310

: Is making the client "happy" the only goal? I've been searching this board and read this post among others: How Many Directions / Concepts which focuses on making the client happy with a lot

Posted in: #ClientRelations

4 Comments Report

Megan533

: Recreate existing logo in different format I have been asked by a client to recreate their logo in a new file type. The client owns the logo, but the brand book they bought is from another

Posted in: #ClientRelations #Logo

1 Comments Report

Gloria351

: What to ask client before designing a logo? What questions do you ask a client before designing their logo? (preferred colour, font, references, etc) And how do you do it exactly? Do you use

Posted in: #Branding #ClientRelations #Freelance #Logo

3 Comments Report

Welton168

: Previous client wants some "small changes" A previous client has the source files, and wants some "small changes" made for free. These changes would probably take me 15 min. max, but the entire

Posted in: #ClientRelations #Fees

9 Comments Report

Vandalay110

: Getting clients on Dribbble? I've done some googling and I'm trying to get a feel for how Dribbble pans out with getting new clients. Has it worked for any of you? Did it result in a certain

Posted in: #ClientRelations #Dribbble #Portfolio

2 Comments Report

Cugini998

: Reaching out to previous agency's former client A more professional based question, but I think it's a good one. I left my old agency to start pursuing freelance design and development very

Posted in: #Business #ClientRelations #Freelance

2 Comments Report

Martha945

: What is the difference between a project proposal and a design brief? I am really confused about the difference between a design brief and project proposal and when I should use them during

Posted in: #ClientRelations #Collaboration #Designers

1 Comments Report

Alves566

: Dealing with international agency client that's not paying So I'm having trouble getting an international agency to send me my money. They had dragged out the project that was supposed to last

Posted in: #ClientRelations

2 Comments Report

Martha945

: The Client's Customer Isn't the End-User. How Do I Pitch My Design Idea to the Client? I was taught to always focus the design on the end-user, which is the client's customer, because it's

Posted in: #ClientRelations #Logo

1 Comments Report

Vandalay110

: Pricing considerations when doing logo work for an agency as a freelancer I've read this post and a few others: What price should I charge for design services? And Jessica's Hirsch's Dark

Posted in: #ClientRelations #Freelance #Logo #Pricing

3 Comments Report

Deb5748823

: How does one price something like a corporate annual report? I was asked to provide a quote for an annual report (40 pages) and quoted a general hourly rate. However, as I hear, many graphic

Posted in: #AdobeIndesign #ClientRelations #Layout #PrintDesign

1 Comments Report

Welton168

: Client wants me to teach them InDesign My client wants me to teach them how to do basic editing in InDesign. This is after, against my better judgement, I had agreed to give them the ID

Posted in: #AdobeIndesign #ClientRelations #Teaching

4 Comments Report

Nimeshi706

: Client wants to bill me I work for a small graphic design company. Very small. It's just the owner and myself. I'm technically an independent contractor, although I act more as an employee

Posted in: #ClientRelations #Freelance

3 Comments Report

Murphy569

: What should I do after sending a file to print with a typo? After sending a booklet to print, after client approval, I noticed a typo that was my fault. The client supplied the text but

Posted in: #ClientRelations #PrintDesign #Text

2 Comments Report

Alves566

: Client requesting admin work I'm working on a number of documents for my client and they are asking for admin type tasks now. I create the document layouts and then fill them in with content

Posted in: #ClientRelations

3 Comments Report

Hamm6457569

: Angry or frustrated client - how to proceed? So my clients aren't very tech savvy, and they were having trouble with a file I gave them. Firstly, they did not follow my directions to use

Posted in: #ClientRelations

2 Comments Report

Looi7658678

: Asking for payment for a project that's gone over deadline (and still going) I agreed to a flat-fee project that was supposed to be completed in a week. The client has since dragged out this

Posted in: #ClientRelations

0 Comments Report

Cofer715

: Should I oblige when a client asks to use a design as a logo when it wasn't made to be the logo in the first place? A client asked me to design a signage for his shop. He didn't have

Posted in: #Branding #ClientRelations #Identity #Logo

3 Comments Report

Cugini998

: Project going on longer than expected - how to bring it up to client? So I read this but I have different circumstances: I was contacted to do some freelance design for an ad agency. The

Posted in: #ClientRelations #ProjectManagement

2 Comments Report

Looi7658678

: Showing a competitor's product in ad: legal? So my client wants to show a photo image of their competitor's product in an ad of theirs. The ad is implying that the competitor's product is

Posted in: #ClientRelations #Copyright #Legal

1 Comments Report

Michele215

: Client requested artwork to print themselves A client has requested that I supply a PDF of artwork I have previously designed and printed, about a year ago, for them so they can send to another

Posted in: #ClientRelations #PrintDesign #PrintProduction

6 Comments Report

Alves566

: Client wants source files BEFORE project is finished So I've read a lot about giving source files AFTER the job is finished, but I've started a project with a new client and gave them a PDF

Posted in: #ClientRelations

2 Comments Report

Cugini998

: How do I talk to clients who are used to seeing ads for logo designs? I am starting to see websites and ads like these more and more. They are growing in numbers and...aren't services

Posted in: #ClientRelations #Designers

6 Comments Report

Carla748

: Can we really prevent others from reproducing our layout proposals to our clients? How can we prevent others (printing press) from reproducing our designs/layouts after we submitted our soft copy

Posted in: #ClientRelations #CopyProtection #Copyright

4 Comments Report

Vandalay110

: How to stop client from art directing? I've had the problem with several clients that they want to tell me exactly what to do when designing. I'll come up with some concepts, they like one,

Posted in: #ClientRelations

4 Comments Report

Hamm6457569

: How to find long-term clients? I currently freelance and have one main client. However, work has been slowing down and I'd like to add more long-term clients instead of chasing one-offs. What

Posted in: #ClientRelations #Freelancing

2 Comments Report

Jennifer810

: How do you package a final logo design for a client? I mean once the logo is already approved, what is the most professional way to send them the logo — and what formats do you include?

Posted in: #ClientRelations #FileFormat #Logo

3 Comments Report

Heady304

: Am I working at a realistic pace? I've been working as a graphic designer for a small company for a little over a year (I originally started as a college intern and became my boss's first

Posted in: #ClientRelations #Designers #Workflow

1 Comments Report

Correia448

: Working with more than one designer One of my clients is looking to re-design his website. As a project manager, I was assigned to this task. I found two designers that made a really good

Posted in: #ClientRelations #Designers #WebsiteDesign

1 Comments Report

Margaret771

: Is there a standard naming convention for design phases? Is there a standard naming convention for design phases, as in rounds of revisions, that’s not just Concept 1, Concept 2, etc.? I know

Posted in: #ClientRelations #Terminology #Workflow

3 Comments Report

Hamm6457569

: Copy changes and file names I searched for copy editing related posts here, and my question is slightly different from what I've read so far. Here's what's happeing: My client is consistently

Posted in: #ClientRelations

0 Comments Report

Karen819

: Client refuses to pay and yet is using my work I've been designing (my personal projects) for the past 6 years and recently I started designing logos for clients. Now, there is this client

Posted in: #ClientRelations

2 Comments Report

Murray976

: How far (and how often) in the process do you let a client see a work in progress? Before you start typing on your keyboard, I know it's good practice to let a client know what you're doing

Posted in: #ClientRelations #Workflow

6 Comments Report

Michele215

: How to get my designer to feedback my idea? I am a client of a designer. This is our first project/job for each party, and he is willing to do the design for me for free as long as I'm

Posted in: #ClientRelations #Designers

4 Comments Report

Kaufman565

: Do I own the rights to show my designs in my portfolio? I was hired as a freelancer to do some work for a company. I made a design that I love which included some of the company's data

Posted in: #ClientRelations #Copyright #Freelance

2 Comments Report

Megan533

: Customer relations - How to manage customers when the 'urgent job' keeps changing? I have been getting quite a few customers now who come in for urgent design work. To accommodate this their

Posted in: #ClientRelations

2 Comments Report

Angela777

: I have a client who keeps asking for quotations but never follows through I'm fairly new to freelancing and have an issue that I'm not sure how to tackle. I'm still struggling to get paid

Posted in: #Business #ClientRelations #Freelance

4 Comments Report

Vandalay110

: Constant text revisions - how to stop the madness? I've looked thru the archives and haven't seen this specific issue, so here goes: I've worked as in-house and freelance graphic designer, and

Posted in: #ClientRelations #Text

3 Comments Report

Turnbaugh909

: Should I lower my price for having no reputation? First of all, I'm 16, and I've been using Adobe applications for 6 years. Since 2014, I've been "working" as a freelancer. When it comes to

Posted in: #AdobePhotoshop #ClientRelations

1 Comments Report

Sims5801359

: How to handle requests for revisions after final files have been submitted? Recently I have a customer who keeps asking for revisions. The design has been finalized and the final files have

Posted in: #ClientRelations #Designers #Work

2 Comments Report

Heady304

: How to deal with another person changing my designs? To keep things simple, I will write all the facts in bullet points: I have a 9-5 job while volunteering my services for a non-profit organization

Posted in: #ClientRelations #Designers

4 Comments Report

Alves566

: Pros and cons of running a freelance design business from home When running a small (as in, one person) freelance graphic design business full-time, what are the pros and cons of working from

Posted in: #Business #ClientRelations #Freelance

1 Comments Report

Samaraweera207

: What changes might be considered offensive when altering a person's profile image? I've been editing profile images for a webpage displaying the employees of a company. The images were not professionally

@Samaraweera207

Posted in: #ClientRelations #PhotoEditing

3 Comments Report

Lee3735518

: Is it the Graphic Designer's job to correct/suggest grammar and punctuation? I was going over some written text provided by the client this morning and I found some pretty blatant grammar mistakes.

Posted in: #ClientRelations

6 Comments Report

Yeniel278

: Why is it that people are so surprised that graphics design can be hard? Why is it that people are so surprised that graphics design requires skill and knowledge*? Sure superficially there is

Posted in: #ClientRelations #Designers

11 Comments Report

Megan533

: Former client is demanding files they lost I provided all intellectual property files to a former client as each project I worked on for them was completed. All files were delivered and payments

Posted in: #Business #ClientRelations

1 Comments Report

Candy945

: How do you convince a client that work is 100 percent original? I have designed emoticons for a company, but they feel that the work is not original! They sent me an email saying "There are

Posted in: #Branding #Business #ClientRelations #DesignProcess

6 Comments Report

Steve758

: Requirements for clients at the beginning of the design process? After freelance designing for a little while now, I've realized that sometimes the process between the designer and client goes

Posted in: #Business #ClientRelations #Workflow

3 Comments Report

Connie430

: How to work out a publication working file release fee? I have been designing a 60 page publication for over a year for a client and they have all of a sudden asked for all of the editions

Posted in: #Business #ClientRelations

4 Comments Report

Deb5748823

: Is it ethical to make derivations (adaptations) of an external agency's work as an in-house designer? I work as a graphic designer in a big European (but not E.U.) public establishment with

Posted in: #Business #ClientRelations #Designers

2 Comments Report

Phylliss782

: Billing clients for resource expenses I could use some other designers insights. I'm a freelancer and often I make purchases for my clients - stock photos, website plug ins, domain names, etc.

Posted in: #Business #ClientRelations #Freelance

3 Comments Report

Sims5801359

: How to handle web design hosting? I'm very new to web development, it's something I'm trying to learn myself with addition of online courses so I hope I'm not insulting anyone with my questions.

Posted in: #Business #ClientRelations #WebsiteDesign

2 Comments Report

Welton168

: First client's partner demands free website redesign, wants deposit returned - moral dilemma Sorry in advance for the long read. I'm 22 years old and just finished university for graphic design.

Posted in: #Business #ClientRelations #Freelance #WebsiteDesign

8 Comments Report

Martha945

: Graphic/Web Designers - Offering a monthly retainer? After a web design project has been built. Is it standard practice to offer a monthly retainer to support the software you have built? Such

Posted in: #Business #ClientRelations #WebsiteDesign

2 Comments Report

Shelley591

: Who owns the InDesign files? As a company, if I hire a graphic designer to create ads, brochures, etc who owns the InDesign files? Does the designer or the company that hired the designer

Posted in: #AdobeIndesign #ClientRelations #IntellectualProperty

1 Comments Report

Berumen635

: Reason to use vector art instead of photos (How to convince a client one style is better than the other) Context: I did some vector art to use in a login page and adverts. I got cool reviews

Posted in: #Art #ClientRelations #Photography #Style #Vector

1 Comments Report

Rivera951

: Working with minimal direction and no feedback from client I have a client who is "too busy" to provide direction (or even feedback) regarding his new marketing materials. I have brochure cover

Posted in: #ClientRelations #Freelancing

3 Comments Report

Berryessa866

: How do I approach reusing and charging for previous work? I have a web design project that for various reasons was never completed (i.e the client never received any final files, the contract

Posted in: #ClientRelations

1 Comments Report

Smith574

: How should a designer address a client that has a slow delivery and approval time? Playing off this question "How should a designer communicate price is negotiable to a client?" and creating

Posted in: #ClientRelations #Contract #Designers

3 Comments Report

Holmes874

: Would this be copyright or patent issue I'll keep it simple. As a hobby I do photo edits for people on Instagram to help them promote things, in this case an up-and-coming body builder/power

Posted in: #ClientRelations #Copyright

1 Comments Report

Nimeshi706

: Does graphic design have an ethical responsibility? Graphic design serves as a filter through which much of our communication is disseminated. Graphic designers find themselves in the unique

Posted in: #ClientRelations

2 Comments Report

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